Sales and Customer Support Specialist

Company Overview

RedBite Solutions, headquartered in Cambridge, is a rapidly growing high-tech software development organisation that has been revolutionising asset tracking solutions for over a decade. Collaborating with SMEs and global corporations alike, our client roster includes distinguished names such as the United Nations, Sony, and Rolls-Royce. Rooted in our vision to enable product intelligence on a global scale, we trace our origins back to the University of Cambridge’s EPC Network architects. Evolving from pioneers into standard-setters, implementers, and consultants, RedBite Solutions has left its footprint in 60+ countries since its inception in 1999. Significant investment from a prominent corporate entity further propels our trajectory. To accelerate our ambitious growth plans, we are searching for a dynamic Sales and Customer Support Specialist to join our dedicated team.

The Opportunity 

This role presents a distinctive opportunity for you to play a vital role in RedBite’s growth journey. You’ll be at the forefront of our customer interactions, directly influencing their experience and satisfaction. With a focus on sales support and customer service, you’ll also dive into bug investigation, ensuring our products deliver excellence. Furthermore, your insights will contribute to shaping our marketing endeavours, making your mark in various aspects of our business.

Roles Overview

We are seeking a Sales and Customer Support Specialist who possesses a versatile skill set to bolster our team. Your role will span sales administration, managing customer support inquiries, bug investigation and reporting, and active engagement with marketing initiatives.

Key Responsibilities:

  • Collaborate with the sales team by providing administrative support, including quote generation and invoice preparation.
  • Address customer inquiries and provide exceptional support, ensuring their needs are met effectively.
  • Investigate reported bugs, verifying their validity, and raising tickets for our development team to resolve.
  • Monitor email inboxes, instant chat on our website, and within our product, ensuring prompt and insightful responses.
  • Support marketing activities, contributing ideas and executing campaigns as required.
  • Undertake ad hoc tasks as the business demands.

Key Responsibilities:

  • Work seamlessly within a cohesive team environment.
  • Contribute to large-scale projects, leveraging your unique skill set.
  • Engage with multiple projects concurrently, delivering consistent quality.
  • Benefit from a collaborative team passionate about innovation and efficient processes.

Essential Skills and Qualifications:

  • Keen attention to detail, ensuring accuracy in all tasks.
  • Effective self-management skills to drive productivity.
  • Excellent communication abilities, adept at liaising with various stakeholders.
  • Proficiency in Microsoft Office Suite and Google Docs.
  • Familiarity with sales administration and customer support procedures.
  • Ability to manage schedules and meet deadlines.
  • Adaptability to shifting priorities and projects.
  • Previous experience in sales support or customer service roles.

Desirable Skills and Qualifications:

  • Familiarity with tools such as Quickbooks, Stripe, HubSpot, Trello, and Slack.
  • Experience with cloud-based platforms.
  • Basic understanding of technical terminology.
  • Exposure to the tech industry, particularly IoT or software development.

Package: 

  • Competitive salary.
  • Share options.
  • Training and development opportunities.
  • Clear pathways for career progression.
  • Flexibility for remote work with occasional in-person meetings.

Application Process

To seize this opportunity, send your CV to . Applications are reviewed on an ongoing basis, so act promptly to join us in shaping the future of asset tracking and intelligence, while supporting our sales and customer support endeavours.